The final decision to exchange mattresses is at the discretion of the store. Custom orders, special sizes, and floor stock models are exempt from the Guarantee.
The Bedshed Comfort Guarantee applies to standard mattresses only. The fee will vary by region and will be advised by the store. If the replacement mattress selected is priced at a lower RRP than the original mattress, no refund for the difference in price will be given.Ī service fee will be charged to customers for delivery and pick-up of mattresses. If the replacement mattress selected has a higher RRP than the original mattress, the customer must pay the difference (plus applicable delivery charges) prior to the exchange taking place. Bedshed reserves the right to inspect the bed frame/base.Ī bed frame or foundation purchased from Bedshed at the same time as your mattress will qualify as suitable.Ĭomfort Guarantee exchanges are based on the Recommended Retail Price (RRP) of both the original and replacement mattress, as at the date of the replacement, regardless of whether the original mattress was bought on promotion. Failure to use a suitable bed frame/base will result in your 120 night guarantee being voided and the mattress unable to be exchanged. Solid timber slats should be no more than 8cm apart. The mattress must be used on an appropriate bed frame/base. This mattress protector must be used on your mattress at all times from the very first night until the last night.Ī mattress that is, in Bedshed’s opinion, damaged or soiled in any way will be exempt from the Comfort Guarantee and unable to be exchanged.Ī structurally sound bed frame/base is essential to the performance and comfort of your mattress. king size exchanged for a king size only) The Comfort Guarantee exchange must take place at the store from which the mattress being exchanged was originally purchasedĪ Bedshed approved waterproof mattress protector must be purchased for your mattress at the same time as your mattress and appear on the same invoice. The exchanged mattress must be of the same size as the original mattress purchased (e g. No further exchanges will be accepted once a replacement mattress is received (except as required by law). The mattress exchange is limited to one only within the 30–60 night period. Proof of purchase must be presented to claim an exchange. Under the Comfort Guarantee, mattresses are only able to be exchanged after they have been slept on for 30 nights and before 60 nights (inclusive) from the date of your mattress delivery. The mattress must be slept on for a minimum of 30 nights from the date of delivery. Comfort Guarantee returns will not be processed until restrictions are lifted – please discuss with your store. *For stores throughout Victoria, we have extended our 60 Night Comfort Guarantee until such a time as we can safely collect mattresses.
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